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Order Assistance

NURCOIN® • Order Assistance

Orders • Payments • Invoices • Shipping

The NURCOIN® Order Assistance page explains how to receive help with merchandise purchases, documentation orders, and future NURCOIN® Engine–related services. Here you will find guidance on correcting order details, confirming payments, requesting invoices, and resolving issues with shipping or delivery.

1. Scope of NURCOIN® Order Assistance

Order Assistance covers questions related to:

  • Online purchases of NURCOIN® branded apparel, accessories, printed materials, or digital downloads.
  • Future orders placed via the NURCOIN® Engine dashboards (nurcoin.co).
  • Payment confirmations, billing details, and invoice requests.
  • Address corrections, shipping status, and non-delivery issues.

Order Assistance does not provide investment, tax, or financial advice. For legal and risk-related information, please refer to the dedicated Risk Disclosures and Privacy Policy pages.

2. Where Are NURCOIN® Orders Processed?

The NURCOIN® ecosystem uses two coordinated environments:

  • nurcoin.ai — Information hub and presentation of official NURCOIN® merchandise concepts, documentation, and branding.
  • nurcoin.co — Operational platform where actual orders, dashboards, and future token-related services are processed.

Depending on the project phase, your order confirmation email will state which environment processed your purchase and provide a reference number for support.

3. Information to Prepare Before Contacting Support

To help us resolve your issue faster, please have the following information ready:

  • Order number (if available) and date of purchase.
  • Full name and email address used when placing the order.
  • Items ordered (product name, size, color, quantity).
  • Chosen shipping method and destination country.
  • Payment method (e.g. PayPal, card via Stripe, other).
  • Screenshots of any error messages or unusual behaviour, if applicable.

4. Payments, Confirmation & Processing Issues

Payments for NURCOIN® orders may be processed through trusted partners such as Stripe, PayPal, Apple Pay, Google Pay, Link, Bank Transfer, or Crypto gateways. This section explains payment confirmation, common issues, and provides a link to the official Payment Methods & Fees page and the interactive Processing Fee Calculator.

A. Payment Confirmation

Typical questions include:

  • You were charged, but no confirmation email arrived.
  • Your bank or PayPal shows a pending or cancelled transaction.
  • The checkout page displayed an error after submitting payment details.

Before contacting Support, please:

  1. Check your spam/junk folder for a confirmation email.
  2. Verify that your payment method has sufficient balance or available credit.
  3. Ensure your billing address and card details were entered correctly.

If problems persist, contact Support with:

  • Last four digits of the card (if applicable),
  • Exact amount and currency,
  • Date and approximate time of the attempted payment,
  • Screenshot of the message or bank status (without full card data).

B. Supported Payment Methods & Fee Structure

NURCOIN® supports multiple payment methods. Fee structures vary by provider. For detailed rates, please consult:

The calculator automatically estimates fees for:

  • Link
  • PayPal
  • Bank Transfer
  • Stripe (cards, wallets)
  • Apple Pay & Google Pay
  • Crypto payments via supported providers

For each {payment_type}, the calculator allows selecting a settlement currency:

  • Fiat & stable: EUR, EURC, EURO, USDT, USDC, NURCOIN®
  • Crypto: BTC, ETH, BNB, BCH, SOL, LTC, TON, XRP, ADA, DOGE

You will then see the auto-calculated fee and the net amount received, before confirming payment.

5. Updating Order Details Before Shipment

If you notice a mistake in your order (size, color, quantity, shipping address) after confirmation, please contact us as soon as possible. In many cases, corrections are still possible before production or packing begins.

When requesting changes, please specify:

  • Your order number and full name.
  • Which fields must be corrected (address line, phone, size, etc.).
  • Whether you wish to change, add, or remove specific items.

Once an order has entered production or has been dispatched, modifications may no longer be possible. In such cases, the Returns & Warranty policy will apply.

6. Invoices & Billing Documentation

If you require a formal invoice for accounting or tax purposes, please include in your request:

  • Order number and date of purchase.
  • Legal entity name (if applicable).
  • Billing address and VAT/tax ID (if applicable).
  • Preferred invoice language (English as default).

Invoices are typically issued in electronic format (PDF) and sent to the email address used during checkout, unless you specify a different address for billing records.

7. Shipping, Tracking & Non-Delivery

Once your order is dispatched, you will normally receive a shipping confirmation email containing:

  • Tracking number and a direct link to the carrier’s tracking page (where available).
  • Estimated delivery time based on your region.

If tracking information is unclear or the parcel appears delayed, we recommend that you:

  1. Check the tracking link again after 24–48 hours (some carriers update with delay).
  2. Verify that the shipping address in your order confirmation is correct.
  3. Contact the local carrier using the tracking number provided.

If the parcel is marked as delivered but you have not received it, please contact Support with:

  • Order number and tracking number,
  • Confirmation of your full address and contact phone,
  • Any notice or message received from the carrier or local post office.

8. Damaged Items, Wrong Size or Missing Products

If your order arrives damaged, incomplete, or with incorrect items, please contact us within a reasonable time after delivery and include:

  • Order number and delivery date.
  • Clear photos of the packaging and the affected items.
  • A short description of the issue (damaged print, wrong size, missing item, etc.).

Such cases will be evaluated in line with our Returns & Warranty Policy, which describes available remedies such as replacement, repair, or refund where applicable.

9. Pre-Orders & Future NURCOIN® Engine Services

In later phases, NURCOIN® may offer pre-orders or service packages related to the NURCOIN® Engine, dashboards, or token utilities via nurcoin.co. For such orders, confirmation emails and dashboards will clearly indicate:

  • The nature of the service (access level, duration, or allocation).
  • Any specific terms that apply to refunds, modifications, or cancellation.

If you have questions about a pre-order or service access, please include your account email and any reference ID visible in your dashboard when contacting Support.

10. Contact – NURCOIN® Order Assistance

For all order-related questions, please contact:

NURCOIN® Customer & Order Support

Irodotou 19, Nea Alikarnassos
71 601, Heraklion, Crete, Greece

Telegram: NURCOIN® Official
WhatsApp: +30 698 148 3519  |  +30 697 264 2530
Email: support@nurcoin.ai  |  support@nurcoin.co

Last updated: 05 December 2025

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