NURCOIN® • Refunds & Returns
Merchandise Orders • Customer Support • Fair Resolution
This page explains how NURCOIN® handles refund, return, exchange and replacement requests for
physical merchandise purchased through the official nurcoin.ai storefront.
It is designed to provide clear, practical guidance before and after an order is placed.
Important Notice: This policy applies to physical merchandise only. A purchase of
NURCOIN® merchandise does not create any entitlement to tokens, staking, investment returns,
account services or future platform access.
1. Scope of This Policy
Unless a product page or checkout notice states otherwise, this policy applies to NURCOIN® branded
apparel, accessories, printed materials and other physical merchandise offered through the official shop.
Covered Requests
Returns, approved refunds, size exchanges, damaged items, defective items and incorrect deliveries.
Order-Specific Terms
Product descriptions, delivery information and checkout notices may include additional conditions.
Consumer Rights
Nothing on this page is intended to limit mandatory consumer rights that may apply in your jurisdiction.
2. Before Requesting a Return
Please review the product description, size or variant selected, order confirmation and delivery information.
Many issues can be resolved quickly by confirming the item, size, colour or model ordered.
- Keep your order confirmation or payment receipt available.
- Keep the item unused and, where possible, retain original tags and packaging.
- Take clear photos if the item arrived damaged, defective or incorrect.
- Do not send an item back before receiving return instructions from NURCOIN® Support.
3. Return Eligibility
Return eligibility depends on the item, its condition, the information displayed at checkout and the
applicable requirements in the customer’s location. A return request may generally be considered where
the item is unused, in substantially the same condition as delivered and supported by an identifiable order.
Certain items may be excluded or subject to limitations, including personalised goods, hygiene-sensitive
items after use, items clearly identified as final sale, or digital materials that were fully delivered with
the customer’s consent.
4. Refunds, Exchanges & Replacements
After reviewing a request, NURCOIN® may offer the remedy that is appropriate to the circumstances,
subject to the product, order status and applicable requirements.
Refund
May be considered where a return is accepted or where an item cannot reasonably be replaced.
Exchange
May be offered for a different size, colour or model where stock availability allows.
Replacement
May be offered where an item is damaged, defective or materially different from the order.
5. How to Submit a Request
To request support, contact the NURCOIN® customer-support team with the details below. Please include:
- Your name and the email address used for the order;
- Your order number or proof of purchase;
- A brief explanation of the issue or request;
- Photos where the item is damaged, defective or incorrect.
Support will review the request and provide the next steps, including return instructions when a physical
return is required.
6. Refund Method & Processing Time
Where a refund is approved, it will normally be issued to the original payment method where this is
technically available. The timing of a completed refund can depend on the payment provider, banking
network or other checkout service used for the order.
Shipping charges, return-shipping costs, taxes and other order-related amounts may be handled differently
depending on the reason for the return, the item condition, the checkout terms and applicable requirements.
7. Delivery, Shipping & Customs
Delivery estimates may vary by destination, carrier, availability and customs processing. Customs duties,
import taxes and local handling charges may be determined by the relevant authorities and are outside
NURCOIN®’s direct control.
Where an order arrives damaged, incomplete or incorrect, please contact Support promptly and provide
photographs of the parcel, packaging and item where available.
8. Future Platform Separation
The public website nurcoin.ai provides information, legal materials and the merchandise
storefront. Any future operational services, including account access, verification workflows or token-related
features, would be introduced only through officially announced NURCOIN® environments and under their
own applicable notices and conditions.
For questions about an order, return, refund, exchange or replacement, please contact:
Last updated: 26 June 2026
10. Recommended Internal Links & Resources
Explore official NURCOIN® resources related to merchandise ordering, customer support, legal information,
privacy and responsible use of the public website.
Thank you for choosing NURCOIN® • Your Digital Future.
